Australia, Policy, Projects, Renewables, Solar, Solar, Storage

Solar Victoria bans telemarketing

renewable projects, Reliable Renewables

Solar Victoria has announced new requirements for installers participating in the state’s Solar Homes Program from 1 July 2024, aimed at strengthening consumer protections and improving system quality.

The regulator’s annual Notice to Market introduces nine new mandatory rules and four recommendations for solar and battery retailers and installers.

This includes a ban on telemarketing tactics, battery performance estimates for customers, and requirements around battery labelling, e-waste removal and internet connectivity.

From next year, systems installed under Solar Homes must have an active internet link where practicable to support more rooftop solar on the grid. Replaced solar components must also be removed unless otherwise agreed.

“The Notice to Market has played an important role in raising the bar for Victoria’s solar industry,” Stan Krpan, Solar Victoria’s CEO said.

“Meeting these requirements will help deliver the best safety and quality outcomes for Victorians.”

Other changes aim to improve hot water heat pump installations and give households backup during outages.

Installers must have refrigerant handling licences and the regulator recommends increasing hot water access in blackouts.

Krpan thanked industry for its “commitment to safety and quality, helping Victorians transition to clean energy”.

The rules follow consultation with peak bodies, consumer groups, retailers and installers.

The Notice to Market supports the Solar Homes Program providing rebates for solar PV, batteries and hot water systems.

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