International renewable energy company Omnidian has announced a new deal with Sigenergy to enhance solar battery support in Australia.
As part of the collaboration, Omnidian will provide a range of remote services designed to support Sigenergy’s installers and customers.
According to Omnidian, the services include real-time installer support, fault diagnosis, and troubleshooting during installation to minimise downtime.
Additionally, the partnership will streamline communication and ticketing systems for customer and installer inquiries, ensuring timely responses across phone, email, and web forms.
The aim is to improve the overall service experience by offering prompt resolutions to customer queries.
Will Hall, Managing Director of Sigenergy for Australia and New Zealand, described the collaboration as a “game-changing” partnership that will provide installers and customers with reliable support.
“At Sigenergy, we’re all about delivering the best battery tech and real support for our partners,” Hall said.
“By teaming up with Omnidian, installers and customers can feel confident knowing they’ve got a reliable partner every step of the way. We’re committed to ensuring every installation comes with top-notch care and dependability—and Omnidian’s service-first mindset fits right with our mission.”
David Pethick, Omnidian Australia’s President, highlighted the significance of the partnership.
“This partnership with Sigenergy demonstrates the power of combining exceptional products with outstanding support. Together, we’re creating a complete solution that empowers retailers and installers to deliver unmatched value to their customers. We’re excited to help Sigenergy set a new standard of OEM support in the industry,” Pethick said.
For more renewable and solar news, subscribe to ecogeneration.