LG Electronics Australia (LG) has announced a 25-year product warranty on all NeON 2 solar panels manufactured from 1 October 2017.
The new warranty period is one of the longest solar panel product warranties available in Australia, and represents a 10-year increase on LG’s existing warranty term.
“LG NeON 2 and NeON R panels now offer a 15 year longer warranty period, than the industry standard 10 years, we see this as a Game Changer,” said LG general manager Solar & Energy Markus Lambert.
“From design, production to delivery and installation via our 70 strong dealer network, we follow stringent protocols to ensure the integrity of our solar panels,” said Lambert. “This increase in warranty reflects our confidence that our products can go the distance.”
LG increased the warranty term in response to receiving very low warranty returns on its solar panel range.
The NeON 2 now joins the firm’s line NeON R. The Performance Warranty for the NeON 2 stays at 98% in the first year and annual degradation 0.5%.
“For a period of time we have been concerned how the 25 year Output Warranty has been misused by some solar companies to mislead the customer into believing they have a proper, valuable 25 Product Warranty,” said Lambert.
“In LG’s case now the choice is clear – there is one warranty – 25 Years Product warranty. “